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FAQ

Tickets that you receive after payment is a complete travel documents, which gives you the right to travel by ukrainian trains. Tickets are of 2 types: electronic and delayed printing. This is a travelling document you can go directly to your train car with. Ticket with delay printing - is a travel document that needs to be exchanged at the railway ticket office, at any time, but no later than 15 minutes before train departure. Big railway stations have separate ticket offices for exchanging delay printing tickets to real tickets You can pay for your tickets using banking cars VISA/MASTER CARD/MAESTRO If you can't print your tickets right away after successful payment, you always can visit your profile page where you find all your tickets Top / bottom position in ukrainian trains is numbered as follows: even - the top, odd - the bottom. Ukrainian railways has discounts for children. The discount amount depends on the age of the child, you can see after you have specify the age of the child and add tickets to the basket. Ticket for the child is only valid if you submit a document confirming the child's age, when boarding on a train. Children up to 6 years old travel for free, without a separate seat. Children from 6 to 14 years old have a discount. Children from 14 years old have full price of the ticket. When travelling with more than 2 children up to 6 years old per 1 adult you need to buy a ticket for a seat. Passenger has a right to take a baggage not more then 36 kilograms You can revoke tickets in your personal Profile account. After authorization you will see a list of tickets you previously bought. There is a button 'Revoke' infornt of each ticket. You can press this button in order to start process of revocation. Money compensation might take up to 3 banking days For travelling by ukrainian railways you need to have one of the following identity documents: passport, passport, birth certificate (for children up to 14 years), driver's license

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